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Returns

We are proud of our products and want you to be completely satisfied with your purchase.

We ask that you examine your package when you receive it. If you are not satisfied with your order, you may exchange or return your product.

 

Contact us directly for a return authorization. We may be contacted at (905) 761-8930 or send an email with the details to info@mybackyardshop.com. Once authorized, we will provide a shipping label and will arrange pick up with one of our selected carriers.

 

The product must be returned in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.

 

We will be pleased to exchange or give you a refund up to 30 days after you receive your order.

 

Shipping and Handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping costs if you are returning an item because of an error on our part, or we have determined that the product is defective.

 

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer.

 

NOTE:

In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

 

Purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 business days of us receiving and verifying the returned merchandise.